Privacy Policy
Covers data collection, storage and how we use your contact info. Complements these Terms by explaining what data we hold and why.
LEGAL REFERENCE
Terms & Conditions – How We Run texas99
Every account, every deposit through DANA, OVO, GoPay or QRIS, and every session at our live tables or slot lobbies follows clear rules. These terms spell out your...
Account RulesPayment TermsLobby AccessDispute ResolutionSecurity Standards
Our Policy Posture & Jurisdiction
texas99 operates under jurisdictional frameworks that support our service in Indonesia and other supported regions where local law permits. We comply with payment processor requirements for DANA, OVO, GoPay and QRIS transactions, anti-fraud protocols, and account verification standards. Your account creation, chip purchases, and withdrawal requests are governed by these terms. We retain the right to update policies with notice to active
account holders. Disputes are handled through our support team first, then by escalation to our legal compliance channel if unresolved.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About These Terms?
Team online
Email Support
Reach our compliance team at [email protected]. Include your account email and specific term question. Response within 48 hours.
In-App Help
Open your account and navigate to Help > Legal. Chat with our support agent about account rules, payment terms, or policy clarifications.
Legal Inquiry Form
Submit formal term questions via our online form at texas99.app/legal-inquiry. We log and respond to all submissions with documented answers.
PLATFORM TRUST SIGNALS
How We Back These Terms
Payment Processor Alignment
DANA, OVO, GoPay and QRIS partners enforce their own compliance layers. Our terms reflect those guardrails so your deposits and withdrawals stay protected.
Jurisdiction Review
We update our terms quarterly to reflect Indonesia regulatory shifts and supported-region legal changes. Legal counsel reviews all amendments before publication.
Transaction Transparency
Every chip purchase, bonus credit, and withdrawal shows in your account history with timestamp and method. No hidden terms applied mid-session.
Account Verification Standards
We confirm identity, contact details and payment methods before account activation. This protects you from fraud and keeps your lobby access secure.
Dispute Escalation Path
If you dispute a charge or transaction, we log it, investigate within seven days, and provide a written resolution. Unresolved cases move to payment processor arbitration.
Policy Archive
We keep dated versions of all prior terms on file. If you opened your account under older rules, you can request that version for reference.
PLATFORM COMPARISON
Our Terms Across the Brand
Bonus Terms
Details how promotions work, rollover rules, and when credits expire. Referenced in these Terms but published separately for clarity.
Player guidance Framework
Outlines account limits, session timers and support resources. Stands alongside these Terms as a separate accountability document.
Payment Method Addendums
Each processor (DANA, OVO, GoPay, QRIS) has extra terms. These general Terms set the baseline; processor terms add layer-specific rules.
Account Termination Policy
Specifies grounds for account suspension or closure. Rooted in these Terms but expanded in a dedicated enforcement document.
Dispute & Chargeback Procedure
Our step-by-step process for handling disagreements. Fulfils the dispute clause in these general Terms with operational detail.
Live Table House Rules
Game-specific conduct standards for our live dealer lobbies. Exists under and enforces the general conduct section of these Terms.
What Shapes Our Policy Framework
Account Ownership & Control
You own your account. We don't. These terms confirm you hold all chips, credits and winnings. You manage deposits, withdrawals, and settings.
Chip Purchases & Wallet Flow
DANA, OVO, GoPay and QRIS deposits move instantly into your in-game wallet. Our terms guarantee you see the full amount credited before play starts.
Real-Time Session Logging
Every bet, spin, and table action logs in your account dashboard. These terms require us to keep records available for 90 days minimum.
Withdrawal Integrity
When you cash out, funds return to your original payment method. Our terms prohibit forced holds beyond processor-standard verification windows.
Fraud Detection & Security
We scan for suspicious activity and can freeze accounts pending review. These terms outline your right to appeal freezes within 72 hours.
Term Amendment Notice
If we change these terms, we email your account holder address 14 days ahead. Continued play after the date means you accept the new version.
Terms & Conditions FAQ
Anyone who creates an account at texas99 and deposits via DANA, OVO, GoPay or QRIS. These terms bind both you and us from account activation onward. If you're under 18 or in an unsupported region, you cannot open an account.
Yes, we can update them, but we'll email you 14 days before the change takes effect. Your continued play after that date means you've accepted the new version. You can always request the prior version in writing.
We may suspend or close your account without notice if you breach conduct rules, use fraudulent payment methods, or attempt to manipulate games. You retain the right to appeal within 72 hours and request written explanation of our decision.
Yes. Your funds transfer through encrypted channels and land in your texas99 wallet instantly. We hold no chips—they're yours. Processor fraud protections apply to all four methods as per their own terms.
Report issues within 14 days of the transaction. We investigate and respond with a written decision within seven days. If unresolved, your payment processor handles escalation as per their dispute policy.
Account registration details, session history, payment method info, and device identifiers. We use this for fraud prevention, compliance and account security. Our Privacy Policy details all data handling separately.
Yes. Request account closure in the Help section of your lobby or email [email protected]. We process closures within 48 hours. Remaining chips are paid out to your original deposit method.